Shopping Guide & FAQs
Ordering & Payments
How do I place an order?
Browse our collections, add items to your cart, and proceed through our secure checkout. You’ll receive an order confirmation email once complete.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options.
When will my payment be processed?
Payments are processed immediately when you place your order.
Delivery Information
How long does delivery take?
- Standard delivery: 2-3 working days (Spain)
- International delivery: 5-7 working days (EU)
- Express options available at checkout
Do you offer free shipping?
Yes, free shipping is available for orders over €59 within Spain.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What’s your returns policy?
We offer a 30-day returns policy. Items must be unworn with tags attached and in original packaging.
How do I return an item?
- Log in to your account
- Select the order you wish to return
- Follow the return instructions
- Package securely and post back to us
When will I receive my refund?
Refunds are processed within 5-7 working days after we receive your return.
Product Information
How do I choose the right size?
Detailed size guides are available on each product page. We recommend checking measurements before ordering.
Are your products authentic?
Yes, we only sell 100% authentic products from our partner brands.
Account Management
How do I reset my password?
Use the “Forgot Password” link on the login page to reset your password.
Can I change my order details?
You can modify your order before it’s dispatched by contacting us through your account.
For more detailed information, please visit our Delivery Information or Returns Policy pages.